![]() The refund should then clear in your bank account within 3-5 working days but could be sooner depending on your bank. Once your returned order has been received and verified by our Warehouse team your refund will be processed. ![]() How long will it take for my refund to be processed? Please check our Returns Policy page for more info. In the event that you need to return a product or request a replacement, please contact us via: HyperX UK Shop customers count with hassle-free product returns. If you needed further assistance, please contact our Technical Care team to troubleshoot your problem as they may be able to fix it without the inconvenience of having to make a return. Please check our Product Support page below: * Email: do I get technical support for my product? In case you need further assistance, please contact us via: Please visit the product page and review the "Tech Specifications" sections at the bottom of the page. How to find out whether a HyperX product is compatible with my device (PC, PlayStation, Xbox, …) Please check our HyperX Ngenuity software page for more info. How to download the HyperX Ngenuity software? The software also comes with a library of presets, so you can quickly choose one to install and jump straight into the action. Set button bindings, program and store macros, and customize lighting HyperX NGENUITY gives you as much control as you want. HyperX NGENUITY is a powerful and intuitive software that will allow you to personalize your compatible HyperX products. How to personalise my compatible HyperX product? Please contact our Customer Support team via email at and provide the correct email address. Order has been placed with incorrect email address. Our team will then be in contact with instructions regarding the next steps.Contact our Customer Support team via email at To help us fix it fast please attach photos of the damaged box/product or incomplete order and a brief description of what’s wrong - Eg: damaged box.You should inform us within 7 days of delivery, following the below steps: If you needed further assistance, please contact us via: My order has not arrived, what should I do? However our Logistics provider has an option to arrange a redelivery where you are able to add a new address. If you need to cancel your order, please contact us via:įor your protection and security, we do not allow address changes after an order has been accepted. Your request will be processed once we have received your returned products. Please note, if you are unable to drop off the package within 5 days of label receipt please contact us at to issue a new label as the original return label will no longer be valid. Please print out the label and stick it on the box, then hand in the parcel at your nearest drop point within 5 days from label receipt. ![]() You will receive a return reference number from us, as well as a return label by e-mail for the products concerned and a link to parcel shops where you can drop off the products. * Email: 8AM - 5PM, and Friday 8AM - 2PM GMT). If you need to return your products for replacement or refund, please contact us via: ![]() Once the order has been dispatched, you will receive an email with the shipping info including the tracking number of the shipment. Please check our Delivery Information page for more info ![]() These times are estimates and cannot be guaranteed. Typically, you should expect to receive delivery of your order within 2 working days / 5 working days. You can find the status of your order by visiting the following link and pasting your tracking number recieved within your order email. In the event of your card being rejected at checkout, please contact your card provider for assistance prior to reaching us.
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